Business telephone systems tend not to be given a great deal of thought after their initial installation. An attitude of “if it ain’t broke, don’t fix it” tends to prevail. But technology of course moves on, and if your system is a few years old, you could be missing out on the latest features as well as paying too much.
In recent years the telecoms industry has made some major moves towards VoIP, which allows voice calls to be made over an internet connection. Over the next five years or so the entire UK telephone network will be switched to operate on a IP basis. This shift is happening across the globe too. You will therefore end up using VoIP eventually, but if you’re a business is it worth switching sooner?
If you have an existing in-house PBX system, the chances are it is taking up rack or floor space. It will also be consuming power, and you’re probably paying a maintenance contract to keep it operational.
If it’s time to upgrade the system, then VoIP offers you the chance to get rid of your old PBX entirely and switch to a system hosted in the cloud. This delivers immediate cost savings, but it’s also more flexible. You can easily scale the system to suit the demands of the business. You can also take advantage of a whole host of features like voice mail and integrated communications that may not be available on your older system. You can also benefit from things like video conferencing without the need for specialist media gateway hardware.
The initial benefit of switching to VoIP can in many cases be enjoyed even if you don’t want to scrap your old PBX. You can still enjoy cheaper wholesale VoIP termination rates from a supplier such as https://www.idtexpress.com/blog/2018/04/07/wholesale-voip-termination-rates-why-voip-is-booming/ by switching to SIP trunk connection. Many more recent existing PBX systems are compatible with this, which does away with the need for an ISDN connection.
This allows you access to lower call costs – particularly if your business needs to make regular overseas calls. You can also link all of your employees to the same system, allowing them to keep the same office phone number even if they are working at a different branch, from home or travelling around with their mobile.